Terms and conditions

TERMS AND CONDITIONS

1.  GENERAL INFORMATION

This website Stylesnob.com is provided by Stylesnob A/S, Amaliegade 4 st., 1256 Copenhagen K, DK27524818

If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:

info@stylesnob.com

+45 3393 9000

08:00 - 16:00 Monday to Friday

 

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the Website.

2.  IMPORTANT NOTICE

READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOUR ORDER GOODS FROM STYLESNOB.COM

These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Website. The Terms and Conditions may be updated from time to time (for example to reflect  changes  in  technology,  our  business  model,  our  system  capacity  or  in  relevant  laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Website, any reference to "we", "us" or "our" means Stylesnob A/S.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Website. You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.  Read more under "Right of withdrawal".

The  rules  on  lack  of  conformity  in  the  Danish  Sale  of  Goods  Act  apply  to  your  purchase, which  means  that  you  have  certain  statutory  warranties  for  the  goods'  conformity with  the contract. Read more under "Non-conforming goods and incorrect goods".

 

Ordering

The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.

You  must  be  at  least  18  years  old  to  purchase  goods  on  the  Website  and  possess  a  valid Credit card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs: 

-     Your payment details are incorrect or cannot be verified 

-     Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities 

-     There is an inadvertent error on the Website, such as a payment error or the like 

-     We have reasons to believe that you are under the age of 18 

Contracts can only be concluded on the Website [or by phone to our Customer Service]. We do not process orders made in emails, letters or faxes.

At what point in the ordering process are you bound by your order? 

Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information.  Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket. 

When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".

Please contact our Customer Service if you made a mistake while placing your order - they are ready to help you.

 

You will receive an email confirming your order. After the conclusion of the contract, the provisions on withdrawal apply, see below.

 

Language of the Contract 

This Contract may only be concluded in English.

 

Access to the Contract 

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions via email.  We store concluded contracts, including the order confirmation, for a certain  amount  of  time,  and  we  recommend  that  you  save  these  documents  as  well;  they may not necessarily be available on the Website subsequently. Please read more under "Order tracking and view history". 

 

Measures against fraud 

In order to protect you and our other customers against fraud and maintain a high level of security  for  online  purchases,  we  may  carry  out  verification  checks.  The verification check may comprise the data that you send when ordering, including your address and payment information.

 

3.  MEANS OF PAYMENT

We accept the following means of payment: 

-     Mastercard 

-     Visa

 

CVV (Credit Card Verification Number) 

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

 

Payment procedure 

Once  your  goods  leave  our  warehouse  to  be  delivered,  your  payment  will  be  drawn on the selected payment service.

 

Prices & delivery

All the listed prices for goods, delivery costs and other costs include taxes and value-added taxes.  Costs relating to delivery, freight or postage may vary and are added to each order. 

 

[GENERAL  INFORMATION  ON  DELIVERY  COSTS  SHOULD  EITHER  BE  HERE  OR  SOMEWHERE

ELSE ON THE WEBSITE. THE TEXT IS TO BE ADAPTED DEPENDING ON  WHERE THE INFOR-

MATION IS GIVEN]

Currency 

The prices on the Website are shown in the currency applicable to your country. Please use the function "country selector" at the top of the Website if you want to change your country selection. Your delivery address determines the applicable currency.

 

Please note that a change of country of delivery may influence the price and delivery costs. 

You can pay in the following currencies: 

   -      Euro

 

Delivery

We deliver to:

-      Europe

Delivery Terms

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses - not to PO boxes.

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. 

The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend, receptionist, etc.) may sign for the receipt with binding effect on you. 

Our carrier will make at least two delivery attempts. At each delivery attempt, the carrier will leave a receipt which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it.

Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to 

complain  about  any  lack  of  conformity,  you  are  required  to  give  notice  to  us.  Please read more under "Non-conforming goods and incorrect goods".

Separate deliveries 

If  your  order  consists  of  multiple  goods,  we  reserve  the  right  to  make  separate  deliveries.

Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

 

Order tracking and view history 

If you create a user account on the Website, you can track your order by visiting the [insert "my account / page" or the like] and click on "view my orders". Here you can also view your order history and check the status of your current orders. Please click on [insert] for further information.

If you do not have a user account, you can contact Customer Service who will do their best to give you information about the status of your order.

 

4.  Right of withdrawal (only applicable to consumers) 

You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you  acquire  or  a  third  party  other  than  the  carrier  and  indicated  by  you  acquires  physical possession of the last good.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other  than  the  carrier  and  indicated  by  you  acquires  physical  possession  of  the  last  lot  or piece.

To  exercise  the  right  of  withdrawal,  you  must  inform  us  (see  contact  information  below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent  by  post,  fax  or  email).  You can use the standard withdrawal form below, but it is not mandatory.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

 

Effects of withdrawal 

If  you  withdraw  from  this  contract,  we  shall  reimburse  to  you  all  payments  received  from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial trans-action, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct costs of returning the goods

You  must  send  back  the  goods  or  hand  them  over  to  us  without  undue  delay  and  in  any event no later than 14 days from the day on which you communicate your withdrawal from  this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier. 

You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.  NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service. If you notice the non-conformity or incorrect goods at the time of de-livery, you should refuse to receive the goods.

 

In case of non-conforming goods or incorrect goods, you can choose between the following options: 

-     Return  the  goods  and  receive  a  refund  of  the  purchase  price  and  all  delivery  costs when our Customer Service has processed the returned goods, 

-     Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

-     Keep the goods and request a proportionate reduction of the purchase price

When contacting Customer Service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc. 

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods.  We  will  refund  the  purchase  price  and  of  course  the  delivery  costs  once  we have  received  the  goods,  unless  you  choose  to  receive  new  goods  to  replace  the  original goods.

 

6.  OTHER MATTERS

Updating the website

We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct.  Typographical errors and errors in prices, offers,  descriptions  and  other  information  concerning  the  goods  may  occur,  and  sometimes we discover that the prices on goods are incorrect.

 

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.   

 

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us. 

 

Invalidity 

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

 

Assignment

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment.  By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question. 

 

Privacy Policy 

We treat your personal data confidentially. Please read our Privacy Policy that explains how we  use  the  personal  data  that  you  provide  in connection with the ordering  procedure,  and your use of the Website in general. 

 

Right to complain

You have the right to complain to the Danish Consumer Complaints Board if you are unsatisfied with the goods you purchased and cannot come to an understanding with our Customer Service on a reasonable solution to the dispute.  Follow the link to file an online complaint with the Danish Consumer Complaints Board: 

https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx

 

You have the right to complain to your national Consumer Complaints Board if you are unsatisfied with the goods you purchased and cannot come to an understanding with our Customer Service on a reasonable solution to the dispute. Follow the link to find information on how to file an online complaint with your national Consumer Complaints Board: 

 

Choice of law and jurisdiction 

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark. As a consumer you may bring proceedings against us in the courts for the place where you are domiciled or.

 

Model withdrawal form 

(Complete and return this form only if you wish to withdraw from the contract)

 

- To [here the trader's name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:

-  I/We  ___________  hereby  give  notice  that  I/We  ___________  withdraw  from  my/our

___________ contract of sale of the following goods ___________

- Ordered on: ___________/received on: ___________

- Name of consumer(s): ___________

- Address of consumer(s): ___________

- Signature of consumer(s) ___________ (only if this form is notified on paper)

 

- Date ___________